DELIVERY INFORMATION

Top Gun Tools & Fixings (Top Gun Air Nailers Ltd) offers free delivery to U.K. Mainland addresses on all orders over £100.00 ex VAT.

For orders not achieving the £100+vat threshold, there will be a £9.95+vat delivery charge implemented. 

Smaller orders may be dispatched via Royal Mail Recorded Delivery, whilst larger orders will be dispatched via our courier service DPD.

Please ensure someone is in attendance to sign for all deliveries as this is a strict requirement of both delivery services.

Where possible, DPD aim to deliver the item next day within a 1 hour provided time slot.

Royal Mail deliveries usually take 1-2 working days, but this timeframe can be effected, which is often out of our control.

If any parcels received appear damaged, this must be made clear to the delivery driver and noted on the delivery before signing acceptance.

Whilst we strive to offer the highest level of service and aim to dispatch within 24 hours, occassionally standard delivery can take up to 3 working days.

To avoid delays with your dispatch, please take advantage of our next day service which is applicable to orders placed before 2:30pm only.

After this time, unfortunately we can not guarantee next day delivery.

For any items not in stock at the time of ordering, your order will be amended to awaiting stock and a member of the team will aim to give an estimation of delivery timescale.

DELIVERY CHARGES

UK Mainland Postcodes – £9.95+vat

Scottish Islands (2 Day Service) – £30+vat

Scottish Highlands (2 Day Service) – £25+vat

Northern Ireland (2 Day Service) – £25+vat

Republic of Ireland (2 Day Service) – £25+vat

Scilly Isles (2 Day Service) £30+vat

Isle of Wight – £25+vat

Isle of Man (2 Day Service) – £30+vat

Channel Isles (2 Day Service) – £30+vat

RETURNS

On delivery, please check contents of parcel carefully and notify us within 7 days of any shortages, damages or incorrect items.

Top Gun Tools & Fixings (Top Gun Air Nailers Ltd) will accept returns within 7 days.

Returns are not accepted for Special Orders.

If goods are returned the refund will be subject to a 30% re-stocking fee (minimum £10+VAT).

Carriage costs will not be refunded.

If you wish to return goods please contact us by e-mail stating the following:

• name on the order
• invoice number
• date of purchase
• product code of item(s) to be returned
• reason for return

Goods must be returned unused in original boxes or packaging with all fixings included.

For items being returned, please ensure these are packed carefully; any returns which are damaged, have parts missing or have damaged packaging will not be refunded as they are deemed unsuitable for re-sale.

Refunds will not be provided for used goods or if goods are not in original packaging/have fixings missing.

Carriage for returned goods is not covered by Top Gun Tools & Fixings (Top Gun Air Nailers Ltd) unless you are returning faulty or damaged goods.

We advise that you insure goods being returned as we are not liable for goods which fail to reach us.

Returned goods will be checked on receipt and we will refund the value of the goods back to your credit/debit card through our secure server. Please write your name and invoice number on parcel being returned and send  to –

Top Gun – Returns
(Top Gun Air Nailers Ltd)
Amy Johnson Way
Blackpool
FY4 2RP

RETURNING FAULTY/DAMAGED GOODS
Notification must be given to us within 7 working days of delivery of any faulty or damaged goods received by you. If notification is not received within 7 working days, we shall have no liability to you.

If you wish to return goods please contact us by e-mail stating

• name on the order
• invoice number
• date of purchase
• product code of item(s) to be returned
• nature of the damage/fault

You will be given the choice of a full refund, including carriage charge, or a replacement to the same value.

Once goods have been returned they will be checked and inspected and, if found to be faulty/damaged, a refund will be credited back to your credit/debit card used for payment.

Carriage cost to return faulty or damaged goods may be met by Top Gun Air Nailers Ltd at the discretion of the management after checking the order and goods.

Please write your name and invoice number on the parcel being returned and send to the following:

Returns
Top Gun Tools & Fixings
Amy Johnson Way
Blackpool
FY4 2RP